Is there another way to define backlog that might be a little more appropriate or telling about how well we're serving the purpose for which the commission exists?
For instance, you say if they're not in the hopper and they haven't been assigned, and there are also a bunch of people who have too many files, things are not getting done. Obviously the throughput or the disposition of files is not coming out, and the backlog that is being represented really isn't a true backlog.
How bad is it?