Oh, I'm sorry, yes.
My office would like to have greater discretion to refuse or to discontinue complaints if the investigation we suggest would either serve no purpose or is not in the public interest. This is a power that several commissioners across Canada have, and this is again to focus our available resources.
I don't think the public should throw more and more and more money into investigations that have been done over and over and over again. We could put the information on the website and say if this is your problem, read this on the website and try to correct your situation. That would free up resources for us to do systemic investigations into major problems that may take not only a lot of resources but increasingly outside expertise. I'm thinking of accountants, technologists, informatics people, and so on. So that is to have more discretion in handling complaints.
Right now under the Privacy Act I am formally obliged to investigate every complaint that comes in. This is an unusually heavy burden now. Laws tend to give you more discretion; PIPEDA certainly does.
I go on then to number eight. Perhaps I could ask you to explain this one.