An individual may find an error has been made in his case, not know to whom to turn or how to go about correcting that error. That individual then runs into an immense wall. These are things that happen. I feel that we too often forget that the public service and MPs are not on the job to serve their own interests, but rather those of their clients. And our clients are all those who pay taxes. When those taxpayers can't find a solution, they feel lost. As a last resort, they can even call on you, who are the highest authority in the field.
How is it that no quick recourse is available in such cases. I come from a computer and electronic background, and I know that certain computers perform billions of operations per second. The NAG 2 software, the compression process that Bell and all broadcasters adopted, was supposed to be unstoppable. However, six months later, software was available on the Internet to unlock it. There's increasing talk about identity theft. Last week in Quebec City, police arrested a group who had managed to hack into 10,000 computers and access whole sets of personal information such as birth dates, social insurance numbers, credit card numbers and so on. What is being done to protect people in those circumstances?