Air Canada has written him a letter quoting a lot of different sections of different.... They have more or less apologized to him for being caught there in this particular situation.
What I'd be concerned with is that there are probably a lot of people with the same names. We're a big continent here with probably 300 million people just in the northern part. How do we know? Are you advising people if they're not on the no-fly list? Is there advice to people, or do you simply buy a ticket and then go somewhere and hope to get on a plane, and then they say they're sorry but...? How does the system work?