It must be said that triage is an objective specific to all jurisdictions responsible for privacy. It's universal and fundamental problem, regardless of the options, the models: an ombudsman, administrative tribunal and so on. So how do you resolve that? How do you deal with frivolous requests and those from people who are characterized as “quarrelsome”, that is to say people who file applications with various tribunals and agencies in order to block the system? It's not an easy question, especially since we're talking about a fundamental right here. You must not deny the rights of some for the benefit of others.
So there's a basic problem. My solution, although very limited, would be to give the Commissioner the power to require that the processing of certain applications be expedited. That would be particularly the case where it's realized at first glance that the application is unnecessary, deals with a matter that has previously been decided or is simply designed to cause delays in the process as a whole. The Commissioner could have the power to decide, even if it meant delegating that power to an associate. In my opinion, if the Commissioner's decision raised major problems, it would have to be possible to appeal it to the Federal Court or an organization of that kind.
Last year, I studied seven organizations from a number of regions of the world and I saw that it was the same everywhere. They're dealing with backlogs resulting from an increase in the number of actions by a small number of individuals. So there's no miracle solution.