Again, Corrections would be a good department to have come and speak to you, because they do have some experience with that. My experience is dated. It has been probably longer than ten years since I was there—as counsel, by the way. I wasn't working in Corrections; I was still with Justice. But we did try to help develop a form of, as you say, triage system as a way to manage complaints. They perhaps have had more success in the past ten years than I could have boasted of ten years ago.
On May 27th, 2008. See this statement in context.