It would just be helpful to know, because we would be wasting our time if you had no intention of acting on our recommendations. We'd be spending a lot of time for nothing.
Another thing that's fairly straightforward, and I wonder.... It is up to you. It doesn't really matter what we recommend, because if you aren't willing to implement it, it's all for naught. The one very commonsensical recommendation is number 6, which you say may conflict with number 2, which would give her the right to deal with any kind of vexatious or frivolous complaint if--