It all depends on the context of the situation. It's conceivable that the correctional officer's name could be excluded if there is a security basis for doing that. But I think Ms. Rooke was referring to the general rule vis-à-vis names.
Unfortunately, it does come down to sort of a case-by-case analysis. And the exemptions have to be applied--literally severing sentences, as you're aware--to determine whether any given piece of text needs to be excluded.