A person associated with Democracy Watch sent me a letter he received from Health Canada—this was a year and a half ago—and the letter said they were requesting an extension. A very simple exchange of e-mails, that's all that had been requested, between public servants over a very short time period. The request was made in 2004, and in 2007 Health Canada sent a letter requesting an extension because they had finally come around to dealing with the initial request. That's how broken some of the information management systems are.
And it's a multi-faceted problem. There is no one panacea. Multiple things have to be done. And one of the big problems is the turnover of ATIP officers, as Mr. Drapeau has already noted.