When you look at the act, the commissioner has only one mandate: to receive complaints and to investigate them. This is the only role and mandate under the act. Right now, based on the public websites, there are only 16 investigators to carry out the mandate. You have the commissioner and two deputy commissioners, nine directors or acting directors, four chiefs or acting chiefs, three managers, one acting senior legal counsel, one general counsel, and one senior policy adviser. So there are only 16 soldiers to carry out the mandate and investigate the complaints from the citizens.
On March 30th, 2009. See this statement in context.