That is why we have a commissioner, an ombudsman. Under the system we established in the early 80s, the ombudsman takes the citizen's complaint without going through all the paperwork of lawyers and clerks. Ordinary people make their complaint directly to the ombudsman, to the Information Commissioner, who has full investigative powers. The commissioner may go to any department or institution and ask people there to tell him why the deputy minister cannot meet the 30-day time limit in that department.
He then reports to a committee which, in turn, may impose penalties and criticize the department. If the commissioner becomes a court and we make this into a legal process, the commissioner will not be able to go into the department. He would have to keep his distance. Lawyers will do that instead, and this will result in case law rather than in comprehensive investigations.