We've also received testimony that the current backlog is a direct result of the umbrella expanding in terms of the institutions that fell under the act, and that 80% of the complaints, essentially, are being generated by just a handful of requesters. These individuals aren't asking for specific information; these are large requesters, which doesn't make them any less serious, but in effect, everybody is made to queue up. There are large requesters that are backing it up.
On March 30th, 2009. See this statement in context.