Perhaps my public service shows through. I spent 34 years in uniform and two years as a senior public servant. I take the law and my duties seriously, and I believe every other functionary does the same. You don't need to be told by your minister to obey the law; that's your task, your raison d'être. That's why you're called a public servant. Why isn't that senior public servant, such as a deputy minister, assessed on a yearly basis for performance on access, together with performance on official languages, the Financial Administration Act, and everything else?
If that were to happen, once the delegated official who is known in the department as the coordinator of access to information knows that her--or his--pay, her promotion, her incentives, or her whatever all depend upon not being in this report, or before this committee, but on performing, then I think you will see a change, and way before a minister would say, “By the way, I want you to observe the law.”
So the first reaction belongs to the bureaucracy. In some instances, they have to give the coordinator additional resources to do their job. I think these officials will react with the same aplomb, the same energy, and the same efficiency as they do in every other respect.