I was intimating that I rarely use the complaint stage any more because it's so totally broken down. A lot of other users would say the same thing. If you're going to have to wait a year or two to even get on, and then you're going to be triaged so you can't even get your complaint in the queue, your rights are not going to apply.
If you want me to say how many of what I would like to complain about our records are exempt, it's well over three-quarters--not totally, but well over three-quarters. That's what the problem is, as well as the time problems. Most of my time extensions are for well over 120 days. One of them is even 800 days.