There are a couple of ways of looking at it.
The report card provides a letter on a scale. There are a number of reasons for it, and you do have to look at the reasons. You may have a very small department such as, let's say, Veterans Affairs, and suddenly an issue comes up that results in a lot of concerned individuals putting in for information, and the department is not set up for it. It sounds like that may have been the case with the CBC. It really does depend on the individual case, so I think you do have to look at the actual facts in each one.