There are two managers for each unit. So there's the social portfolio and then there's the operational portfolio. They both have a manager. Four advisers within those groups report to a manager. There is also an expert adviser who works on very complex and specific files. Then we have more junior staff working on sending out letters, making changes to letters, and following up. All the annual review processes are administered by the lower-level staff where it's just correspondence that needs to be printed out and sent to the clients.
On April 20th, 2009. See this statement in context.