We've established a new system as of this year whereby we're using a portfolio system. What we try to do is have officers work with people in the same organization. For example, the Immigration and Refugee Appeal Board has lots of members, something in the order of 200. We divided the group into two. One set of officers would deal with that particular group, so if there were any idiosyncrasies of that particular group, there would be an efficient way of dealing with it. We use a portfolio system.
On April 20th, 2009. See this statement in context.