Now, we've talked a little bit about the high-volume users, though. And I'm not talking about people who make 10 or 20 applications a year, but the people who we've discovered actually consume 50% of the resources of the office. There's a very small number of them—less than, what, about a dozen—who made up 50% of the complaints, anyway.
Do you not think there should be a limit or some cost recovery for these extreme users?