There is that risk, but the problem at the moment, in my opinion, is the lack of discretionary power. Our office must focus on complaints where we can really have an impact, where we can do some good, and free ourselves of complaints that are not so much questions of personal information as other problems masquerading as complaints.
I feel that, in one sense, we are not providing very good service to people with real problems at the moment, because we are required to deal with a huge array of problems. I think that Canadians as a whole would be better served if we could take a little more selective approach and focus on new problems that we are seeking a solution to. However, because any government organization can make mistakes, in all fairness, we have said that, if we refuse to take up a complaint, we recommend that people go to Federal Court if they think a wrong has been done. They can seek justice there, but it should only be a minimum of cases, those where we see that nothing can be done and we are best out of it.