Okay. So in 2006-07 there were 393 commissioner-initiated complaints. It's quite a high number. In the two following years there has only been one. Why would there be such a drastic falling off of commissioner-initiated complaints? Is it because of the caseload and attempt to clear the backlog that, as the commissioner, you've decided that you're not going to initiate any on your own? Or is it that all of a sudden everything's running so smoothly that you don't figure you've noticed anything that should initiate a complaint?
On May 13th, 2009. See this statement in context.