I'll move on to a different table that you provided, table 2, on complaints.
The Canadian Broadcasting Corporation has 221. It has garnered a lot of complaints. It's one of the new institutions that are covered, perhaps stretching some of your resources. Canada Post is another crown corporation listed off there. Of the Canada Post complaints, 32 have been dealt with, so it's a majority, over 60%. Yet the Canadian Broadcasting Corporation doesn't even make it onto table 3, meaning, I presume, that it's less than 10%. We don't have the exact figure, but fewer than 10% appear to have been resolved.
What is the problem? What's going on? Internally, is CBC not able to handle these complaints? Why are these complaints not being resolved by your office? The numbers seem to indicate that there's a serious problem here.