If I could add another element to the mix, Justice Canada receives five stars in our report because of the leadership it displays. It faces the same challenges as every other department, but it has allocated the resources and has the commitment of senior management to serving clients well. Some institutions such as the Privy Council, the RCMP, National Defence and Foreign Affairs will always register the highest number of complaints because they deal with the hottest issues.
However, Justice Canada also deals with some hot issues and it has satisfied the requirements of the act. That says a lot about the department's leadership.