It comes down to semantics. You can add the figure of 3% of complaints settled to the figure of 36% that applies to unsubstantiated complaints. Overall, 36% of complaints involving the Privy Council Office which were investigated by our Office were unsubstantiated. So then, the actual number of complaints that have been settled is around 39%.
The asterisk is very important this year. The schematic diagram will be different next year. In the past, twice as many complaints about subsection 69(1) respecting Cabinet confidences were received by our Office. They were registered, during the consultation process, as complaints against the Privy Council Office and against the department in question. This year, as part of the process of rationalizing the new business model, we noted that these complaints were counted twice and that the numbers did not accurately reflect the number involving the Privy Council Office. We looked at all of the files and agreed with the Privy Council Office to set aside 61% of them.