They were identified in a number of ways: by looking at the complaints, certainly the phone calls and the letters, everything that came into the office as to what Canadians were concerned about, and polling that we do annually; by looking at the evolution of the outside environment in terms of new technologies about to be put on the market; by looking at the media; and by reviewing some of the work that has been done for us by various experts on some of these issues. In order to try to focus our energies, we said we thought many of the things we had converged to those four priorities.
On May 25th, 2009. See this statement in context.