For investigations of specific, individual complaints, I am reasonably hopeful that we will have the necessary resources to make sure that, not only do we process them better, but also, to some extent, the clients' satisfaction level is acceptable. We are reluctant to set deadlines, whether they be ten, six or four months, because we have to consider the complexity of each case.
Where I will have difficulty, this year especially, but also in the years to come, is with the programming that we had planned and designed as a result of the study we did with IBM. These are the systemic investigations that we want to do. We are going to have to rethink the approach and the scope of those investigations, but not the business model.
The performance report cards that we presented at the beginning of March were the beginnings of the systemic investigations. You may remember that we discovered that, even though they were acceptable legally, the extended deadlines were too numerous and too long. We need resources to do that kind of analysis from one end of a system to the other. At least for the moment, it has been decided not to provide the office with those kinds of resources.