Mr. Chair, clearly, ever since we started receiving a large number of complaints about our backlog, the complaint from our clients—if you will—is that the office took far too much time to complete its investigations. That was especially the case with administrative complaints. As my colleague said, we have done a lot of catching-up and the backlog has been reduced. We have implemented a new model—especially in receiving, registering and quick resolution—to keep the backlog from getting any bigger.
We feel that we are in control over what is coming in and that the backlog ought to be more or less eliminated by the end of the current fiscal year.
Yes, we feel pressure from our clients, but I feel that we really have improved the situation in a very short time.