I'm trying to identify the factors that may lead one to conclude that there may be a movement in the number of new complaints coming in, and I thought we might have some performance problems identified in at least some of those.
Another factor would be that we do have an economic situation that is going to impact pretty well all departments, and this is a very serious issue. I suspect that may also spur more people to make requests and consequentially more complaints to ultimately come. Would that be a fair assumption?