I would say that complaints have become more complex, primarily due to the new act governing the private sector. Recently, the Federal Court of Appeal ruled on a case in which a U.S.-based company gained access to a Canadian woman's personal information. The court ruled that, even though the company was located in the United States, we had a legal obligation to investigate the matter.
Cases are becoming more complex and have a lot to do with technological change and what is going on on line. We are required to investigate. It is true that the number of cases has gone up, but the real issue is that the cases are becoming more complex.