Thank you. That is a very good question.
I would say yes. We identified the backlog my colleague referred to, and we are doing three things.
First, we are using the resources to handle the backlog. Second, we are using a brand-new complaints sorting process, meaning that we start by trying mediation, then take the matter to court only when the parties cannot achieve resolution. Third, we are training the 20 new investigators we hired.
The other important aspect is our ability to work with technology. Privacy violations are happening on line more and more, and they tend to involve young people. Everyone working in this area thinks that it is very important to have an on-line presence.
We also want a dialogue with Canadians. There is a huge gulf between adults and young people. The latter tend to share a lot of personal information, especially on the Internet. Conventional ways of reaching the public no longer work. Speeches and media interviews are conventional. We are using contests to build a presence among young people on YouTube. We just launched a video contest for young people. We have received videos from high school students across Canada. In the videos, they talk about what privacy means to them, particularly on social networks.