Ms. Denham, Madam Simson mentioned her concerns about how real estate companies treat the identification information they have on Canadian citizens. PIPEDA covers how they should go about this, but it doesn't actually get into the necessary mechanisms. When you think of real estate offices, you think of the agents and the receptionist. There is tremendous accessibility to that information.
Have you considered looking into this and making recommendations that there should be a formal method of securing this private information? It shouldn't just be in files in an office to which pretty much anyone has access. If someone with ill intent were to get hired as a clerk in one of these larger offices, the information such a person could garner and put out onto the street could be quite valuable. Have you considered putting together recommendations that would formalize what they should be doing and how they should go about preventing this information from falling into the wrong hands?