Good morning, Mrs. Denham. Thank you for your presentation.
I would like some more details. On page 38 of your report, you talk about backlogs and how that works. You're hanging the way you operate because it used to be first-come, first-served. Now you're calculating your backlogs differently. You also requested additional resources to reduce those backlogs. Subsequently, I believe Lisa Campbell appeared before the committee and asked that this be used to settle the matter and to proceed with the hiring of 20 new investigators. I'd like to get a better idea of your new method for calculating backlogs.
Furthermore, how does that work with your 20 investigators? Where do they work? Are they here? Sometimes it's said that 20 investigators have been hired, but we realize that there are only perhaps 14. How does your staffing work exactly, in view of all the additional funding you've requested? I'd like more details on the use of those supplementary budgets that have been granted to you. How many investigators have been hired, why did you change the way you handle complaints, and what is the current status of the backlogs, please?