It sounds as though there's good cooperation, then, between your office and the authorities responsible for securing our safety during these very important games, which are a source of great national pride, but obviously we're concerned about keeping our country safe at the same time. Thanks very much for that.
In your remarks this morning, Ms. Stoddart, you mentioned the very good progress you've made in reducing the number of complaint backlogs. I have a couple of questions.
You mentioned that you had redefined what constitutes a backlog. Perhaps you could give us a little more explanation on that. That had the effect of increasing the number of cases that you would then describe as being backlogged. You then substantially reduced them, which is good to see. You mentioned earlier, in answer to one of the other questions, that you'd done a five-year overview of complaints and backlogs. I wonder if you could take us through that five-year history.