In this year's report, we can see on page 82 that 187 complaints out of 990 were discontinued, and that 121 of these concerned access and 38 concerned use and disclosure. As citizens, we know that it can be very frustrating to file complaints and to see that treatment times may be very long, to suspect that there may be ill will on the part of people who are following up on complaints or dragging their feet, and so forth.
What, in your opinion, is behind the discontinued complaints? Perhaps there is less of a tendency to study complaints that were discontinued rather than the ones that were maintained. Do you have an explanation as to why people file complaints and then withdraw them?