There are probably several reasons. In order to have a better idea, we would have to do a cross-check with the nature of the complaint. Sometimes people have unrealistic or inaccurate expectations with regard to what we can do or what we can obtain for them. I'm thinking in particular of people who believe, because they watch a lot of American television, that if they turn to us, we will be able to sue the government and obtain compensation for them. But we cannot do that. And so they get discouraged or feel that it is not worth going forward.
There are also processing times to be considered. We are living in an era where a simple click of a mouse can cause things to happen. And so, the fact that the process is slow—which is one of my concerns, and I don't hesitate to say so—is certainly a factor.