Based on the fact that we're dealing with extremely old legislation and technology is racing forward, do you know the approximate increase and the year-over-year increase in the number of complaints? Will the current staff levels be able to keep those in check?
And as a back-up question, how are the complaints prioritized--as you receive them, or are they reviewed and then some of the more egregious ones dealt with sooner? I'm not familiar with your process.