So I think that we need to put these numbers into perspective. One, there are 69 new institutions added for which complaints could be made--CBC being an example, taking up half of the new complaints by itself, and it's only one of 69. Two, we've had a 38% increase in the number of requests that are processed in the last five to six years. So when we're dealing with larger volumes, that explains the change in numbers in part.
I would also like to look at the response times. A lot of noise has been made by critics about the increase of about half a percentage point in the number of requests that are not completed within 30 days. Originally, in 2006-07, it was 57.2% that were not completed in 30 days, and a year later it was 57.8%, so an increase of 0.6%.
I would note conversely, however, that the number that did get treated within 60 days increased by 2.1%. So while there was a very marginal reduction in the number that occurred within the 30 days, there was actually an improvement if you extend to a 60-day window. Is that not correct?