I often hear about the type of frustration you are expressing. There are many such anecdotes. I can only intervene when I get a complaint on a specific issue. All issues are complex in their own way. It is difficult to make generic comments and to say that all the cases are the same. However, if you complain to the Office of the Commissioner, there is a good chance you will get more information.
On March 4th, 2009. See this statement in context.