It's difficult to say, because when you talk about the top ten users and the top ten complainers, there's a gap. And since I only see the complaints, it's hard for me to actually overlay that. I was formerly a high school teacher as well, and when you're doing this kind of grading you want to be as fair as you can be. We work from complaints for the calculation of the percentage of the use of our resources, and the report cards were on performance of the institutions in a timeliness context.
On March 4th, 2009. See this statement in context.