I have to say, yes, that the complexity of their complaints sometimes is more challenging than the one from the little lady from Moose Jaw. But what we've done is put in a triage system. If their complaint fits our triage, it rises to the top like the others. So there is no discrimination in our approach. But the latest snow removal contract at the headquarters of CBC might fall a little further down the line.
On March 4th, 2009. See this statement in context.