When people request information in which passages have been blacked out and think this has been overdone, they may complain to our office. Most of the time, more information is released following our investigation. Complaints of this type account for close to 50% of our workload, and the rest are administrative complaints.
With respect to complaints about redacted passages, or exemptions or exclusions, we manage to settle almost half of them. I am rounding out my figures here. We manage to settle 50% of them. We also find that almost half of these complaints are unfounded, that is that the passages have been redacted in accordance with the standards set out in the act.