It is difficult to give you an exact figure. We have categories of requests, those that received a partial or complete refusal, and those regarding administrative matters. There's about the same number of each type. However, there are slightly more administrative complaints—52% or 53%—and 46% or 47% for refusals. The complaints about refusals we receive make up about 50% of the cases.
On March 9th, 2009. See this statement in context.