Thank you.
I know we've moved on past the nomination, but I do want to take the liberty of saying how pleased I am--from day one--with your understanding and appreciation of the importance of the federal access to information...as well as the very frank way in which you've dealt with issues, and have made it very public in terms of how you dealt with issues, but it's your determination as well to find solutions.
So congratulations. I'm delighted with your nomination.
I do want to ask you a question, though. When you were here previously, we talked about access to information and how important it was to make sure there's a system in place to respond in a timely fashion. In talking about auditing and adjusting our processes, you say, “We improved our intake processes.” Can you just elaborate on that for me?