The bottom line is that my team and I work very hard. At the end of the day, that's essentially what it is.
As to the investigations, two things relevant to my leadership made a big difference last summer. Assistant Commissioner Neill was tasked with understanding what she had in inventory, which was not an easy job. She handles 3,500 to 4,000 cases at a time. But there was no real knowledge of the cases. That's what we did. It allowed us to develop various efficiency approaches not only within our own office but also with institutions. Leadership is also a matter of dealing with institutions and trying to work with them to find solutions and adopt portfolio approaches. Each department is different; each has its own reality.
The second aspect was to staff the office, which was not staffed.