First of all, we've spent an intense four years trying to get rid of a backlog that started to accumulate in the early years of this decade. Fortunately, we had budgetary support, so we eliminated it at the end of the last fiscal year on which we're reporting it.
Concurrently, we're trying to do something in parallel, which is not to refuse to help Canadians, but to answer their questions and help them with their problems at the outset. Very often we see that when people get the information they desire, they can go off and solve the problems themselves, or we can put their minds at rest without going through a whole investigation. Because the Privacy Act is fairly dated, the investigations take on a formal aspect that is long and not necessarily helpful to the individual person, who usually just wants access to their government file.
So that explains why the complaints are down. From an administrative point of view, I think we should stay with the same budget. This is not a time to be increasing it. So if we spend less time on individual complaints--there's already a model wherein this issue is being dealt with and we can refer somebody to it--that frees up resources for some of the big investigations that are very resource heavy.