Yes. Over the years some people have asked why we don't do a report card and rate all the departments and so on. This may be appropriate in some circumstances, but it doesn't seem to be appropriate for what our office does. Some departments, by their very nature, have to hold a lot of Canadians' personal information, so on a representative basis they're going to get a lot of complaints.
The single department that has the most requests year after year--I think probably since the office was opened--is the Correctional Service of Canada, because of course it controls all the personal information of the people in their files. Also, it has a problem with replying within 30 days, so then there's another complaint.
It goes down in that order. The RCMP has a lot of complaints, again because of its function. Ironically, for some places where there may be systemic problems, like Veterans Affairs, there are statistically very few complaints.