I think there are several issues here mixed up in what you're asking.
When I was talking about people phoning for advice, it doesn't relate to the investigations; it relates to their requirements under the act. That's the first thing.
I agree with you that perhaps there could be a bit more care or a few more provisions around what people can do when they make complaints, and allowing for some way to answer. The best way of putting protection there is to make it a contravention to disclose that they've taken a complaint, at least until I and the person complained against know.
There are several tentacles to your question. I think I've probably missed one of them, if you'd like to....
As far as doing sample examples, that's a very good way of training, and it's something we should do more of probably. We are trying to put different notices up on our website. We give training sessions to different boards, to ministers' offices. A large number of the reporting public office holders are found in ministers' offices. For example, all the ministerial staff.... Whenever there's a good group, we're more than happy to go there. We try to encourage people to let us come and give presentations and examples. Each year we try to do a presentation to each of the party caucuses. There's a number of fora that we use, and we're going to try to increase our use of the website for information.