It looks like you are having a very hard time retaining your employees. Your results seem to be very poor, which is indicative of a systemic issue. It's not just one particular sector that's doing poorly, but rather the whole system.
You have implemented a training plan, but have you tried finding resources outside your department to address your shortfalls? According to the commissioner's report, the government is not doing well. Even the confidence in the system is being put to the test.