I'm an economist, so I have difficulty making predictions about the future, but I guess I want to be realistic. I'd like to get an A on the next report card, but I don't know when the next report card will come for us. I think you could even see in the commissioner's report that it was already referring to some of the signs of progress in the areas identified. There are a couple of glimmers there, I think, in the text of the report.
I think we definitely would see ourselves getting a passing grade. How good it will be is hard to say. We're monitoring it carefully. As Pierre said, some of the things, like the training and development programs, won't have overnight success. But they're the foundation that we have to have for the medium to long term and they are already having some impact.
Some things that we can do to get quicker retrieval of records can have a little bit more immediate impact. Every bit of efficiency that we can squeeze out of our system to just try to take away all the little frictions at each of the steps along the way, which Shelley mentioned, can have immediate impacts. We're starting to see it in reductions in our average times, in the percentage of times that we meet the request in the deadline, and all of those.
I guess that's a long way of not giving you a mark, but we feel we've got a good action plan to address the problems raised in the report. So we'll be looking for a much better mark the next time.