Yes. We have developed a plan, specifically for addressing all of the commissioner's recommendations. In some cases, it's possible to set specific targets, but in other areas, things are a bit more complicated. As for our professional development program, it's somewhat difficult to accurately estimate staffing actions for a given year. Regardless of that, we do have a specific plan in place. I think it's been posted online. For instance, the average document retrieval time used to be 26 days, and it's now 18 days. Our goal is to reduce it to 13 days.
On November 23rd, 2010. See this statement in context.