What I would say is that there are a number of areas in which there could be delays. Retrieval is one of the areas that, during the time of the commissioner's report in 2008 and 2009, was a real challenge for us. Consultations can also be a challenge. We may think we've asked for an appropriate extension, but it's always dependent upon the workload in another department.
In addition, there's just the volume of material that might be coming through our office, so there are capacity issues within our office. If we receive 10 boxes of material in response to a request, it could also delay the file.